•Do you make custom orders?

•What is your return policy?

•Are the lampwork bead sets in This Week's Beads section 'one-of'?

•What are the shipping costs?

•Can I combine more than one item for the same shipping cost?

•How long does shipping take?

•Are the parcels insured?

•When will my order be shipped?

•Do you wholesale your goods?

• What are lampwork beads?

Do you make custom orders?Back to top

Please email me with your requests, if it is something I am able to do, then I will fit it into my schedule.

What is your return policy?Back to top

My main aim in all the work I do is to make my customers happy, it is very important to me. If you are not completely satisfied with your purchase, please let me know. Return the goods within 7 days of receipt and I will give you a full refund.

Are the lampwork bead sets in Available Now section 'one-of'?Back to top

Yes all my sets are 'one-of', so make sure you place your purchase quickly!

What are the shipping costs?Back to top

Australian customers pay AU$3.60 and all international customers pay US$8.00 regardless of country.

Can I combine more than one item for the same shipping cost?Back to top

Yes! My shipping costs are a flat rate. For example: A customer from United Kingdom orders 10 sets of beads, the shipping charge will still be US$8.00, I pay the extra shipping cost.

How long does shipping take?Back to top

This varies on how kind the postal service treats us. In Australia the service is quite predictable and depending on where you are, usually 3 days would be the longest to the farthest destination. Overseas parcel generally take between 1 to 2 working weeks.

Are the parcels insured?Back to top

I don't insure the parcels unless requested, but if you require insurance please email for the rates. The parcels are sent air mail.

When will my order be shipped?Back to top

As what you see is the actual item you will receive, it will be sent within the next 2 working days after receipt of payment. I will always confirm via email when they are sent.

Do you wholesale your goods?Back to top

I wholesale my anodised aluminium jewellery line only. I do not wholesale my lampwork beads or the whole range of jewellery, other than the anodised. Please read my wholesale page for details.

What are lampwork beads?Back to top

Lampwork beads are made by melting glass strips or rods on an open flame produced by the use of gas and oxygen to fuel a burner. A stainless steel rod is used as a 'mandrel', the glass is wrapped around the mandrel to form the hole through the bead. The glass is shaped by using various tools and design can be added by many methods. The most popular being stringers which are long very thin strips pulled using tweezers from a blob of molten glass, this is then placed on the beads in many different techniques. Frit is also used widely, this is glass broken and ground into different sizes of glass 'crumbs'. See my bead tutorial for a visual of the process. You may like to read my article on Lampwork Beads: From Molten Glass to Wearable Art.